Privacy Policy

Thank you for choosing RocketSocials. This privacy notice explains how We collect, use, process, disclose, retain, and protect your personal information.

1. Definitions

In this privacy policy references to

• “RocketSocials”, “we”, "us" or "our" are to RocketSocials
• “Services” are to www.RocketSocials.social and any current or future associated subdomains, such as ‘RocketSocials.social/social’, and any services made available through the use of those web pages.
• “Personal Information” are to information relating to an identified or identifiable individual. We obtain Personal Information relating to you from various sources described below.

2. Application of This Policy

This privacy policy is in relation to

• How we handle information received or collected about you as an individual through the use of our Services,
• How we communicate with you as an individual, and
• Your rights as an individual in respect information handling and our communication with you.

3. Collection and Use of Your Personal Information
4. Any information about you as an individual which we collect from our Services will be used in accordance with General Data Protection Regulation and other applicable laws.
5. Personal Information Provided by You
   1. Registration: You may be required to become a registered user if you choose to have access to certain restricted sections of our Services or request to receive marketing materials. For this you may need to submit the following types of Personal Information to RocketSocials: your name, email address, phone number, full user name, password, city, and time zone.
   2. Contact Form: If you complete our contact form, the following personal information may be collected: your name, email address, telephone number, and company name, website address, as well as any other personal data you may include in your form. This information will be used to communicate with you and / or your company to discuss your query. Your data will be stored until such contact has been made and we may continue to store your data in order to provide after sales service or continue business with you.
   3. Making a Purchase: When you make payments through our Services, you will need to provide Personal Information such as your credit card number and billing address.
   4. Customer Service: We may collect information through your communications with our customer service team or other communications that you may send us and their contents.
   5. Social Media: In order to for you to post to your social media platforms, we may ask you to provide your username, account ids, social handle, time zones, and email address.
   6. Other: We may also collect your contact details when you provide them in the context of our customer, vendor, and partner relationships.
6. Personal Information Collected from Connected Social Media Accounts

If you connect your social media accounts to your RocketSocials account, we may collect certain information stored in your social media accounts such as:

1. Facebook: RocketSocials may allow you to connect a Facebook profile, page or group to your RocketSocials account, in which case we will access certain information from Facebook regarding your account. In particular, we may collect profile image, display name, username / page ID or profile ID, access tokens, sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by RocketSocials to provide you with the Service you expect and will not be shared with any third parties.
2. Twitter: RocketSocials may allow you to connect a Twitter profile to your RocketSocials account, in which case we will access certain information from Twitter regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, retweets, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by RocketSocials to provide you with the Service you expect and will not be shared with any third parties.
3. Instagram: RocketSocials may allow you to connect an Instagram profile to your RocketSocials account, in which case we will access certain information from Instagram regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by RocketSocials to provide you with the Service you expect and will not be shared with any third parties.
4. LinkedIn: RocketSocials may allow you to connect a LinkedIn profile to your RocketSocials account, in which case we will access certain information from LinkedIn regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by RocketSocials to provide you with the Service you expect and will not be shared with any third parties.
5. Google+: RocketSocials may allow you to connect a Google+ page or profile to your RocketSocials account, in which case we will access certain information from Google regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by RocketSocials to provide you with the Service you expect and will not be shared with any third parties.

1. Your IP Address, a string of numbers unique to your computer, is recorded by our web server when you request any page or component of our Services. This information is used to monitor your usage of our Services.
2. In the event of any business restructuring or reorganisation we may transfer your personal information to a third party as part of a sale of some or all of our business and assets, in which case we will take steps to ensure that your privacy rights continue to be protected.
3. Your IP Address and Cookies
   1. We will not use your IP address to identify you and your personal information.
   2. Cookies are used by our Service to allow us to recognise your preferred settings e.g. to store your ID and password for future sessions. This saves you from re-entering information on return visits to our Service. 
   3. You can set your browser not to accept cookies, information regarding this may be found in your browser’s ‘help’ facility and the above website will give guidance on this. However, in a few cases some of our website features may not function as a result.
   4. If you have any questions regarding the use of cookies, please contact us.
4. Other Websites

This privacy policy only covers our Service. Any other websites which may be linked to by our Service may be subject to their own privacy policy, which may differ from ours and we are not responsible for the content provided on any third-party web sites.

6. How We May Use Your Personal Information

We may use the Personal Information we obtain about you to:

1. create and manage your account, provide our Services, process payments, and respond to your inquiries;
2. manage account authentication such as two-factor authentication
3. communicate with you to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance, including by periodically emailing you service-related announcements;
4. tailor our Services (e.g., we may use cookies and similar technologies to remember your preferences);
5. publish your content, comments or messages on social media platforms;
6. provide tailored advertising, for RocketSocials services, via Google AdWords;
7. combine your Personal Information for analytical purposes;
8. provide customer support;
9. operate, evaluate and improve our business (including by developing new products and services; managing our communications; determining the effectiveness of our advertising; analyzing how our Services is being accessed and used; tracking performance of our Services; debugging our Services; facilitating the use of our Services);
10. send you marketing communications about products, services, offers, programs and promotions of RocketSocials, and affiliated companies;
11. ensure the security of our Services;
12. manage our customer, service provider and partner relationships;
13. enforce our agreements related to our Services and our other legal rights; and
14. comply with applicable legal requirements, industry standards and our policies.

7. When We Might Share Your Personal Information

Except as provided in this privacy notice, RocketSocials does not share any personal information gathered via our Services with third parties. We may however share Personal Data under the following circumstances:

1. with your consent or at your direction, such as when you connect a Social Network to our Services or authorise a Third-Party App to access your account
2. with service providers (including payment processors) we engage to perform functions or provide services to us, where those service providers are subject to obligations that are consistent with this privacy notice and to appropriate confidentiality and security measures
3. with RocketSocials’s authorised resellers if you purchase the Services from an authorised RocketSocials reseller who you authorise to access and process your personal information in order to support your use of the Services
4. where we believe that it is reasonably necessary to comply with a law, regulation or if we are otherwise legally required to do so, such as in response to court orders or legal process, or to establish, protect, or exercise our legal rights or to defend against legal claims or demands
5. if we believe it is necessary in order to investigate, prevent, or take action against illegal activities, fraud, situations involving potential threats to our rights or property (or to the rights or property of those who use our Services), or to protect the personal safety of any person
6. if we believe it is necessary to investigate, prevent, or take action regarding situations that involve the security of our Services, abuse of the Services infrastructure, or the Internet in general (such as voluminous spamming, denial of service attacks, or attempts to compromise the security of the Services)
7. to a parent company, subsidiaries, joint venture, or other companies under common control with RocketSocials
8. if we are acquired by or merged with another entity (in which case we will require such entity to assume our obligations under this privacy notice), if we are involved in a bankruptcy, or if the ownership or control of all or part of our Services or their assets changes

8. How We Store Your Personal Information

RocketSocials is based in the India. Personal Information that we collect may be transferred to, and stored at, any of our affiliates, partners or service providers which may be inside or outside your country, including the United States. The information is stored on our third-party cloud-based server and other data shared with third party apps is secured as per their policies and the details we have listed above., we will protect that information as described in this Privacy Policy.

We employ administrative and electronic measures designed to appropriately protect your Personal Information against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. Please be aware that no security measures are perfect or impenetrable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards, subject to requirements under applicable law to ensure or warrant information security.

We retain your Personal Information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, or enforcing our Terms.

Please note that certain personal information may need to be retained by RocketSocials for a period of time following the cancellation of your account where this is necessary for our legitimate business purposes or required or authorized by applicable law. Our specific retention periods for personal information are documented in our internal retention policies and any applicable retention schedules that we maintain as required by applicable law.

After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner, according to our data retention and deletion policies.

9. Changes To This Privacy Policy

This Privacy Policy may be updated from time to time for any reason; each version will apply to information collected while it was in place. We will notify you of any modifications to our Privacy Policy by posting the new Privacy Policy on our Site and indicating the date of the latest revision. You are advised to consult this Privacy Policy regularly for any changes.

In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of this Privacy Policy.

10. Contacting Us

Please contact us either via email (contact@RocketSocials.social)