How to cancel your RocketSocial subscription

You're free to cancel your subscription at any point in your journey. You can do so by following our instructions "you can cancel your RocketSocials account by just going to your subscription and clicking on the button cancel my plan". In addition to canceling, you might also be curious about our policy for issuing refunds. Before requesting a refund, please read the following details

Important details to note about refunds

While our terms state that all fees are non-refundable, we are able to offer a refund for payments made within the last 30 days if your account had no activity during that time.

The bullet points below share a few instances for which we don’t provide refunds. This is not an all-inclusive list.

  • Charges past 30 days (monthly or annual). We realize that sometimes charges can go unnoticed but we hold our customers responsible for canceling unwanted subscriptions.
  • Charges during a period in which your RocketSocial account showed activity.
  • Technical issues or outages that affected your account.
  • Charges made to an expired card (it is your bank's decision whether or not to charge an expired card -- RocketSocial and our credit card processor aren't part of that decision).

How to request a refund

If your circumstance falls outside of the above bullet points, you can send a request at using the email address connected to your RocketSocial account. In your request, it’s important to provide a few pieces of information.

  • The reason you are requesting the refund.
  • The last 4 digits of the credit card you have on file with RocketSocial.
  • The expiration date of the credit card you have on file with RocketSocial.

These components will be the security checks we need to look into your account, and a refund can’t be provided without them.

RocketSocial account, as our support team might come back requesting more information.


What to expect if provided a refund

If you're canceling a monthly subscription and the refund is approved, you will receive a refund for a maximum of one month’s payment depending on your circumstances, as listed above.

If you're canceling an annual subscription within 30 days, you'll receive a full refund. If at the time you reached out it's 61 or more days past the purchase of your annual plan, your purchase will be non-refundable. In both cases, please make sure to proceed with canceling your plan so that you aren't charged again.

A few other notes:

  • Refunds will always be returned to the original card used to make the payment--we are unable to send refunds to any other payment method.
  • It usually takes between 5-10 business days for the refund to show on your bank statement.
  • If the refund is made before the charge is authorized by your bank, it will be sent back as a reversal instead. This means the charge will drop off your bank statement or the original charge will be adjusted to reflect the refund.